How We Help

“Israac helped me regain control of my finances.”
“I was in significant debt with my utility bills, and it had become a major source of stress and financial hardship. The situation was affecting every part of my life, and I felt completely overwhelmed.
When I contacted Israac, Khalid provided practical advice and patient support. He helped me to negotiate with my utility providers and reduce my debt to a manageable level.
Thanks to Israac’s guidance, I now feel more stable, informed, and in control of my financial situation. Their support has truly made a difference in my life.”

Saynab Yusuf

“Israac supported me through one of the most difficult times in my life.”
“After my husband passed away, I was left to deal with everything on my own, the bills, council tax, and other financial responsibilities. It was overwhelming, and I didn’t know where to start.
Habib from Israac was incredibly patient and understanding. He helped me organise my paperwork, contact the right departments, and get the support I was entitled to.
Thanks to Israac, my situation is now under control, and I know where to go for help if I ever fall behind with my bills again. Their kindness and compassion have truly made a difference.”

Anonymous (Older Resident)

“Thanks to Israac, I finally got the help I needed.”
“I went to Citizens Advice Bureau to seek advice, and after a long wait I was told to contact Israac. I spoke with Hinda, and although I was sceptical at first, she took the time to explain everything clearly.
It turned out that my issue with the DWP was just a misunderstanding. With Hinda’s help, the matter was resolved within weeks. This issue had caused me so much stress and affected my health and wellbeing, but thanks to Hinda and the Israac team, everything is now sorted.
I honestly can’t thank them enough for their kindness, support, and professionalism.”

M. Ismail

“I finally got help caring for my mum.”
“My elderly mum needs daily support, and I was exhausted trying to manage everything alone. Hinda from Israac helped me apply for Carer’s Allowance, access respite services, and understand what other help we could get. Now I have proper support in place and more time to take care of myself too. Israac truly understands what families like ours are going through.”

S. Noor

“I didn’t miss another hospital appointment thanks to Israac.”
“I was missing important hospital appointments because I didn’t always understand the letters or how to rearrange dates. Israac took the time to go through each appointment with me, helped me book transport, and even reminded me of my follow-ups.
It has made such a difference to my health and confidence, I feel supported every step of the way.”

F. Ali

“Israac helped me when I was completely lost in the benefits system.”
“For nearly a year, I was caught in a cycle of letters, phone calls, and endless forms from the DWP. My benefits had been stopped after an error in my claim, and I was struggling to pay rent, bills, and even basic expenses. The stress affected my sleep and my mental health, and I started to lose hope.
When I came to Israac, I met Hinda, who immediately put me at ease. She carefully went through all my paperwork, contacted the DWP on my behalf, and identified where the mistake had been made. She supported me to appeal the decision and helped me fill out new forms correctly.
Within weeks, my benefits were reinstated, and I even received back payments for the months I had gone without. Israac didn’t just help me financially, they gave me back my stability, dignity, and peace of mind. I’ll never forget their patience, professionalism, and kindness.”

M. Warsame